Shipping & Returns
Product & Service Pricing
At Muzic Man Australia we aim to have the best available pricing for our customers. In order to be competitive in the industry, Muzic Man Aus reserves the right to change pricing of items at any time with or without notice. This can include standard retail pricing and current sales specials.
Quotations provided by Muzic Man Aus sales staff are valid for 30 days from the date of generation. Quotes presented to staff for purchase outside of these 30 days may be subject to change/updates in order with current pricing and availability.
At Muzic Man Aus we value our customers and want to make your online shopping experience the best it can be. If anything goes wrong with your product, you should always contact our head office and we will do everything we can to help.
All products sold by Muzic Man Aus are covered by a 12-month warranty. This warranty is in addition to and does not exclude your rights guaranteed by Australian Consumer Law.
Muzic Man Aus is committed to resolving problems in a timely fashion to avoid inconveniencing our valued customers. For information on returning your product, please see the below information.
Thank you for shopping with Muzic Man Aus. When making your purchase(s), the following conditions apply. The conditions of Muzic Man Aus Return Policy are in addition to other rights and remedies you may have as a customer under Australian Consumer Law (ACL).
If you change your mind…
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.
We recommend you carefully preview any orders before adding them to your cart and completing your purchase.
If you purchase does not suit your needs and it is within 30 days of delivery to you, we are happy to provide an exchange to a more suitable product of equal or greater value, provided you pay the difference.
If you have received your order with a defect or your product develops a fault within the first 30 days of delivery/collection to/by you, the first step is to contact our support team or email us on our contact form.
Provided the unit is deemed as a fault that is not the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications, Muzic Man Aus may simply exchange your unit for a new unit provided stock is available.
Please note: The 30 day replacement guarantee does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).
If your product is defective and outside of the first 30 days from delivery, your item is still covered under the manufacturer’s warranty and will need to be returned to us for service and repair. Please see further down for information on returning your product.
Muzic Man Aus reserves the right to assess all warranty returns, including returning the product to the manufacturers repair agent to determine the nature or cause of the problem.
Returning Your Product
Warranty returns for service, repair or replacement will be accepted if:
- The product is faulty or is not of acceptable quality
- The product is not fit for its advertised purpose
- The product does not match the description
Before making a warranty claim, please contact the Muzic Man Aus support team via phone, email or by visiting Muzic Man Aus store.
If you wish to make a claim under warranty, you will need to complete a Returns Authorisation Form. This will allow us to provide warranty support in a timely manner.
To complete this form, please visit:
Please ensure you include a copy of the returns authorisation form and your original invoice with the returning product.
When we receive your item back, our returns team will sort your item and forward to the appropriate service agent for inspection and repair. Once our returns team has been updated by the service agent, they will contact you with an update on the status of your repair and provide an ETA as to when the issue will be resolved.
Estimated service times will vary between service agents. Generally, defective products that are returned to their appropriate service agent can take anywhere from 2 to 6 weeks to be resolved. Please note that these times are an estimate and the process can run outside of the given time frame.
Customers may return their item to Muzic Man Aus store, please understand that there will naturally be a longer transit time as the item will need to be returned to our store.Our staff will endeavour to get you back on the road again as soon as possible and will explore any alternate options which may assist in fastening the process.
Once your item has been repaired it will be returned to the store you lodged the return at for collection, or, if you returned to us via post, it will be shipped back to you.
As mentioned briefly above, please note that warranties only apply to manufacturing defects. Issues found to be the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications may render the warranty void.
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’
Return Freight Cover
If your order was purchased online, as part of your 12 month warranty, we also provide return freight cover within 30 days of delivery to you.
If your newly purchased product faults within the first 30 days of the original delivery date, Muzic Man Aus may cover the cost of return freight and re-delivery of your product if the fault is deemed a warranty claim.
please note: To assist with troubleshooting, De Bellis Music Group may request video(s) or photo(s) of the fault before a return postal voucher is provided.
For orders purchased in store or that are outside of 30 days from delivery, your item will need to be returned to the store or sent back to a authorised repairer or service centre at your expense. These orders are not covered by return freight cover.
Please note: Return freight cover does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).
Please note: Muzic Man Aus may not accept liability for returned units damaged in transit. Always keep original packaging for your purchases so you can safely move or send for repair/inspection. If you do not have the original packaging, please ensure the unit is safely packed with protective materials to avoid any damages in transit with postal and courier services.
Please note: Muzic Man Aus makes every effort to ensure that the information on our website is accurate. However, please note that we cannot be held responsible for any error or omission that is beyond our control. We also cannot offer compensation to customers for any system errors that are beyond our control.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We ship the majority of our items with Australia post and Sendle. Delivery times usually take between 2-6 business days depending on the location.
Due to Covid-19 pandemic there could be some delays with shipping and freight.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We try to be as efficient as possible. Our handling times are usually 1-2 days maximum unless it specifies on the product page