Shipping & Returns
This website is operated by Muzic Man Australia. Throughout the site, the terms “we”, “us” and “our” refer to Muzic Man Australia. Muzic Man Australia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store uses Big Commerce. It provides us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Product & Service Pricing
At Muzic Man Australia we aim to have the best available pricing for our customers. In order to be competitive in the industry, Muzic Man Aus reserves the right to change pricing of items at any time with or without notice. This can include standard retail pricing and current sales specials.
Quotations provided by Muzic Man Aus sales staff are valid for 30 days from the date of generation. Quotes presented to staff for purchase outside of these 30 days may be subject to change/updates in order with current pricing and availability.
Your Warranty
At Muzic Man Aus we value our customers and want to make your online shopping experience the best it can be. If anything goes wrong with your product, you should always contact our head office and we will do everything we can to help.
All products sold by Muzic Man Aus are covered by a 12-month warranty. This warranty is in addition to and does not exclude your rights guaranteed by Australian Consumer Law.
Muzic Man Aus is committed to resolving problems in a timely fashion to avoid inconveniencing our valued customers. For information on returning your product, please see the below information.
Returns Policy
Thank you for shopping with Muzic Man Aus. When making your purchase(s), the following conditions apply. The conditions of Muzic Man Aus Return Policy are in addition to other rights and remedies you may have as a customer under Australian Consumer Law (ACL).
If you change your mind…
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.
We recommend you carefully preview any orders before adding them to your cart and completing your purchase.
If you purchase does not suit your needs and it is within 30 days of delivery to you, we are happy to provide an exchange to a more suitable product of equal or greater value, provided you pay the difference.
Defective Products
If you have received your order with a defect or your product develops a fault within the first 30 days of delivery/collection to/by you, the first step is to contact our support team or email us on our contact form.
Provided the unit is deemed as a fault that is not the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications, Muzic Man Aus may simply exchange your unit for a new unit provided stock is available.
Please note: The 30 day replacement guarantee does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).
If your product is defective and outside of the first 30 days from delivery, your item is still covered under the manufacturer’s warranty and will need to be returned to us for service and repair. Please see further down for information on returning your product.
Muzic Man Aus reserves the right to assess all warranty returns, including returning the product to the manufacturers repair agent to determine the nature or cause of the problem.
Returning Your Product
Warranty returns for service, repair or replacement will be accepted if:
- The product is faulty or is not of acceptable quality
- The product is not fit for its advertised purpose
- The product does not match the description
Before making a warranty claim, please contact the Muzic Man Aus support team via phone, email or by visiting Muzic Man Aus store.
If you wish to make a claim under warranty, you will need to complete a Returns Authorisation Form. This will allow us to provide warranty support in a timely manner.
To complete this form, please visit:
Please ensure you include a copy of the returns authorisation form and your original invoice with the returning product.
When we receive your item back, our returns team will sort your item and forward to the appropriate service agent for inspection and repair. Once our returns team has been updated by the service agent, they will contact you with an update on the status of your repair and provide an ETA as to when the issue will be resolved.
Estimated service times will vary between service agents. Generally, defective products that are returned to their appropriate service agent can take anywhere from 2 to 6 weeks to be resolved. Please note that these times are an estimate and the process can run outside of the given time frame.
Customers may return their item to Muzic Man Aus store, please understand that there will naturally be a longer transit time as the item will need to be returned to our store.Our staff will endeavour to get you back on the road again as soon as possible and will explore any alternate options which may assist in fastening the process.
Once your item has been repaired it will be returned to the store you lodged the return at for collection, or, if you returned to us via post, it will be shipped back to you.
As mentioned briefly above, please note that warranties only apply to manufacturing defects. Issues found to be the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications may render the warranty void.
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’
Return Freight Cover
If your order was purchased online, as part of your 12 month warranty, we also provide return freight cover within 30 days of delivery to you.
If your newly purchased product faults within the first 30 days of the original delivery date, Muzic Man Aus may cover the cost of return freight and re-delivery of your product if the fault is deemed a warranty claim.
please note: To assist with troubleshooting, De Bellis Music Group may request video(s) or photo(s) of the fault before a return postal voucher is provided.
For orders purchased in store or that are outside of 30 days from delivery, your item will need to be returned to the store or sent back to a authorised repairer or service centre at your expense. These orders are not covered by return freight cover.
Please note: Return freight cover does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).
Please note: Muzic Man Aus may not accept liability for returned units damaged in transit. Always keep original packaging for your purchases so you can safely move or send for repair/inspection. If you do not have the original packaging, please ensure the unit is safely packed with protective materials to avoid any damages in transit with postal and courier services.
Please note: Muzic Man Aus makes every effort to ensure that the information on our website is accurate. However, please note that we cannot be held responsible for any error or omission that is beyond our control. We also cannot offer compensation to customers for any system errors that are beyond our control.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We ship the majority of our items with Australia post and Sendle. Delivery times usually take between 2-6 business days depending on the location.
Due to Covid-19 pandemic there could be some delays with shipping and freight.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Handling Time:
We try to be as efficient as possible. Our handling times are usually 1-2 days maximum unless it specifies on the product page
